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Terms and Conditions

By registering for a course at Berkshire Training Services (BTS) delegates accept the following terms and conditions of BTS:

  1. BTSBerkshire Training Services is an entrepreneurial division of Berkshire Training Services Ltd that delivers professional training.
  2. Delegates the delegate is the company, company representative, organisation or organisation’s representative with authority to make an agreement with Berkshire College to supply and deliver a training course.
  3. TrainingBTS exists to provide training services to commercial firms, voluntary organisations Government/Semi Government organisations, corporate/professional bodies and individuals from all over the world.
  4. Trainers are the teachers supplied by BTS to deliver training to learners. All Trainers will be appropriately qualified and up to date in the courses they deliver.
  5. Certification the cost of certificates produced and supplied by BTS are included in the course cost. Replacement certificates may be subject to additional cost.

All cancellations must be made in writing and take effect from the date we receive such notice. (See below).

Notice Given Prior To Arrival Date Cancellation Charge
61 days or more No Charge (full refund)
31-60 days 50% of the total cost of course
0-30 days 100% total cost of course
After Arrival Date 100% total cost of course

 

If a delegate’s visa application is refused within the 60 day period prior to the course start date, upon the production of a valid visa refusal letter,BTS will issue a full refund less £200 administration fee. Once refunds are made the applicant loses all rights against BTS.

  1. . Make an applicationFill in the on line Registration Form available in the BC Corporate Training Services section of our website www.bc-training.org.uk and also email scanned copies of the following documents:
    • Two passport-sized photographs
    • Copy of Passport
  2. Receive an ‘Invoice’
    Upon receiving all of the above mentioned information, BTS will email you an Invoice which will contain the BTS bank details and also the course details.

    • Take your ‘Invoice’ to a local bank and pay the minimum booking fee of £500 or full course fee into to the Berkshire Training Services Some banks may ask you for additional documents such as your qualifications or proof of identity. Nowadays we recommend International Bank Transfer (also called a wire transfer or Electronic Funds Transfer, EFT).
    • Make sure you keep the copy of the transaction receipt.

    As soon as you pay the booking fee you need to scan and email a copy to us on info@bc-training.org.ukso we can issue an Offer Letter.

  3. Receive an ‘Offer Letter’Upon receiving the receipt of the deposit, BTS will email you a letter called Offer Letter’which will contain the following details:
    1. Your approved course and the title
    2. Full name and address of the delegate
    3. Passport number, date of issue and date of expiry
    4. Details of the course fee already paid
    5. Confirmation that BTS is part of Berkshire Training Services which is accredited by ASIC
    6. Course dates and full details of the accommodation, meals and field trips
    7. Airport Transfer (if applicable)

    Please note:

    1. £500is the minimum booking fee which needs to be paid before the Offer Letter’ is issued for Visa purposes (if a visa is required).
    2. Our standard turn round time for the ‘Offer Letter’is 3 days , so make sure you allow at least 3 days for us to process your request for the ‘Offer Letter’. The fee is non-transferable to anyone else.
    3. Once you get the visa, you need to pay the remaining balance of the course fee at least 2 week before the course start date.

 

  1. The fault of the person(s) affected or any member(s) of their group or
  2. The fault of a third party not connected with the provision of your stay which we could not have predicted or avoided or
  3. An event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care.
  4. The fault of anyone who was not carrying out work for us (generally or in particular) at the time.

We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services, activities or facilities which your accommodation provider or any other supplier agrees to provide for you where the services, activities or facilities are not advertised in our brochure/websiteas our direct service.

BTS shall not be liable for any failure to fulfil its obligations where such failure is due to circumstances beyond its reasonable control.

  1. If you remain dissatisfied, then you must write to us within 14 days of the first complaint.
  2. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.